Privacy policy

Updated March 14th, 2025

System Shift (“we”, “our”, “us”) is committed to privacy compliance and to earning the trust of our clients, partners, members and associates (“you”, “your”, “me”, “my”). 

To earn that trust, we aim to be transparent and ensure you understand our privacy practices including the information we collect, why we collect it, how it is used and your choices regarding your personal information in the following notice (“Privacy Notice”).

1. Who is System Shift?

System Shift puts the methods, tools and strategies of systems change into the hands of people looking for alternatives to standalone products, single projects or solutions. We work with civic innovators, social entrepreneurs, impact investors, community leaders, philanthropists and movement builders around the world in search of the keys to lasting, systemic change. We are responsible for making decisions about how your personal information is processed (the “controller”).

2. Who does this Privacy Notice apply to?

This Privacy Notice applies to all services, events, websites, newsletters, surveys and tools operated and offered by System Shift (our “services”).

Some services may require their own unique privacy notice. If one of our services has a separate privacy notice, then that privacy notice overrides this Privacy Notice.

3. What information does System Shift collect about me?

Information you give us - you choose to give us certain information when using our services, attending an event we host or submitting a response to a research query which we collect directly from you or from the organisation for whom you work for. This includes (the following are illustrative and non-exhaustive examples):

  • Contact details: Basic details necessary for the service to be delivered, such as your name, e-mail address, telephone number and address.

  • Details about yourself, your employees and/or any directors: As requested as necessary to deliver our services such as date of birth, nationality, preferred language, job title, work life, photographs and video, electronic signatures.

  • Sensitive personal information: Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, political opinions, philosophical beliefs, trade union membership, health data and religious beliefs. By choosing to provide this information, you consent to our processing of that information.

  • Billing details: When you subscribe to a paid service, are paid for your involvement in an event or research or make a purchase directly from us, you provide us or our payment service provider with information, such as your debit or credit card number, bank account details or other financial information.

Information collected when you use our services -

  • Events: Selected notes, photographs, video, audio, quotes from conversations, and other material may be collected at events we host.

  • Newsletter: If you choose to sign up for our newsletter, we will ask you to provide your email address and country. Providing your name, organisation and job title is optional. We use your email address to send you newsletters and your country to communicate in a relevant language. If you have provided your name, organisation and/or job title we may use this information to send you news we consider relevant specifically to you. You can unsubscribe the newsletter anytime by clicking the link in our emails where indicated, or by emailing us. 

  • Device and usage information: The System Shift website uses cookies to improve your experience while you navigate through the website. The cookies that are categorised as necessary are stored on your browser as they are essential for the basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use the website. These cookies will only be stored on your browser with your consent to do so. You can decline any cookies when you first visit the site - or change your cookie consent at any time.

4. What does System Shift use my personal information for?

To provide the service -

This includes (non-exhaustive): 

  • Sending newsletters;

  • Organising and delivering events;

  • Contacting you regarding prospective, current, or previous work undertaken for you;

  • To carry out and undertake research, risk assessments, due diligence and investigations, as required; and

  • Communicating with you about our services, including but not limited to order management and billing.

To improve our services -

  • Conduct research and analysis to measure and improve our services and content; and

  • Develop new features and services.

To prevent, detect and fight fraud or other illegal or unauthorised activities - we perform personal information analysis to better understand and design countermeasures against these activities and retain personal information related to fraudulent activities to prevent against recurrences.

To ensure legal compliance - and to comply with legal requirements, assist law enforcement and enforce or exercise our rights. 

5. What are the legal bases to process your personal information? 

To provide our service/perform our contract - we process your personal information to perform a contract that you have with us or to carry out our obligations under a contract that we have with a client. For example, when providing a service.

Legitimate interests - we may use your personal information where we have legitimate interests to do so. For example, we analyse behaviour on our services to improve our offerings and for administrative purposes, fraud detection and other legal purposes.

Legal obligation - in some cases, applicable laws may require us to process certain information about you.

Consent - we may ask for your consent to use your personal information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Notice.

6. Who does System Shift share your information with and why? 

On our public-facing website, social media channels or in print - we may share materials collected at our events on our public channels to build further collaborations across the field. 

With our service providers and partners - we disclose personal data only with third parties where we have a legal basis to do so, and these include third parties we use to help us operate and improve our services. These third parties assist us with various tasks, including personal information hosting and maintenance, analytics, organisation, payment processing and security operations.          

In corporate transactions - we may transfer your personal information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganisation, dissolution, bankruptcy or other change of ownership or control.

When required by law - we may disclose your personal information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights - we may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing.

With your consent or at your request - we may ask for your consent to share your personal information with third parties. In any such case, we will make it clear why we want to share the information.

Anonymised data - we may use and share anonymised data (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioural personal information, geolocation in de-identified form), as well as personal information in an aggregated, hashed, non-human readable form, under any of the above circumstances. 

We may also share aggregated information with third parties, such as part of our case studies. 

We may combine this information with additional anonymised data or personal information in hashed, non-human readable form collected from other sources. 

7. How does System Shift send information outside of my country? 

If we send your personal information outside of the UK and EEA, we have in place adequate safeguards to do so. This includes EU standard contract clauses approved by the European Commission or other suitable safeguard to permit personal information transfers from the European Economic Area (“EEA”) to other countries. 

8. What are my privacy rights? 

In certain circumstances, if you are an EEA resident, you may exercise the rights available to you under applicable data protection laws as follows:

  • If you wish to access, correct, update or request deletion of your personal information.

  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. This may mean your access to certain services is restricted or denied as a result. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact the UK Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (www.ico.org.uk).

You can exercise your rights at any time by contacting us using the contact details below. 

We respond to all requests we receive from users in accordance with applicable data protection laws. We may ask you to provide proof of identity before we can answer the above requests. In some cases, we may reject requests for certain reasons (for example, if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user). 

9. How does System Shift protect my personal information?

We have implemented, and will maintain current, reasonable physical, technical, and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. 

Any personal data is stored in the following systems: 

  • Google Cloud - EEA: Encryption and by technical and security measures

  • Mailchimp: Encryption and by technical and security measures

  • Squarespace: Encryption and by technical and security measures

  • Notion: Encryption and by technical and security measures

The above systems are scanned on a regular basis for security vulnerabilities.

Unfortunately, the transmission of information via the internet is not completely secure. Although we have security measures in place to protect your personal information, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk.

10. How long does System Shift retain my personal information? 

Your personal information will be stored in accordance with applicable laws and kept for as long as needed to carry out the purposes described in this Privacy Notice or as otherwise required by applicable law.

11. Can this Privacy Notice change? 

This Privacy Notice may be amended from time to time.  We will post any changes we may make on this page and, where appropriate, notify you via e-mail.  When amendments are made, we will update the "last updated" date at the top of this Privacy Notice.

12. How can I contact System Shift?

If you have any questions or comments, please contact: 


System Shift Labs ApS
Islands Brygge 83A, 6.
DK-2300 København S
Phone: +45 21 47 81 77
Email: contact@systeminnovation.org

 

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